Interaction Design

#Team work with BOYING FU and YIAN ZHANG

“If public transport services were improved, more people would use
 the safer system There is no reason why Melbourne can’t do this.”

                                                                                                                                 - Professor Martin Mogridge

Field Overview

Public transport is a necessary element in daily life. In the busy city like Melbourne, it also means about dealing efficiently and more sustainably with traffic congestion. Therefore, the safety of the public transport in Victoria has become more and more important. Only when the transport being 100% safe, people can choose to use them 24 hours 7 days.


Public transport is not gender- neutral. Women’s safety problems in public transport is over the world. The differences between men and women in travel patterns in relation to trip purpose, frequency, and distance of travel. These differences stem from the differences in the social and economic roles. More than 2/3 of trips made by men are for work, compared to only 1/2 of trips made by women. In contrast, almost 1/3 of trips made by women are for household chores while only 1/8 of men’s trips relate to household responsibilities. Yet women’s safety is most often overlooked. However, the research about male facing violence problem also exist, but it is seldom be reported.


From the research, we seldom saw the data about men’s safety problem. In this project, we are willing to focus on the environment on the public transport by using interactive technologies to improve the users’ feeling about safety. It might not directly remind people about safety, but improve the services of public transport to make the passenger feel comfortable. Also, this project may focus on the problems of male’s violence in public transport.

Target User

Based on the research before, the target user of this project is the people who often use the public transport in their daily life. This project is not only targeting the violence passenger or reasonable passenger on the train because this is not only one side thing to build the safety in public transport.

Violence Passengers

One of the target users of this project is the violent passengers. Some of them may only have impulsive violence activities due to the stress after a long day tired work. So this project regards this kind of people as a target user to create the comfortable environment. In the meantime, for those who have the criminal record and might hurt others, the whole train should have enough function of educating, which can decrease those activities and change their emotion.

Reasonable Passengers

Reasonable passengers is also an important part to improve the safety in the public transport Victoria. The environment of the public transport should make them feel comfortable, so they will be confident enough to take more public transport in their daily life. Also, when the emergency situation happens, even they are not the victims, they still need to reach for those situations. So the emergency signal will be emphasised and let the police to react quicker.

Idea Sketch

After the brainstorming, the idea of this project is based on how the relationship between the passengers and the public transport. Other than designing one interaction result, we think the whole system of how to detect the violence passengers and how to let police react quicker is important. Therefore, the environment, which also includes the station and train needs to be improved based on this brainstorm result.

Demo Video
User Storyboard

For the glass window, it will be good to enlarge its size. So the passengers will focus on the outside window rather than the crowded inside. As a result, This could change the emotion of passengers and make them calm down, especially when the time they have a lot of pressure after one day tired of work and not to do something impulsive to other passengers inside.

The emergency button will be redesigned and put on the glass window as well. So the glass window can be used as a touchscreen or just a screen for the project all kinds of materials.

Each train car will have it’s own carriage number on the glass to indicate the location, which can help the police and other policymakers to find the problematic train car quickly.

we focus on redesign the interface of the train car to build a new comfortable environment for every passenger. The Glass window, fake police and CCTV are the three elements to improve the safety environment. The thing we redesign here is all focus on how passengers interactive with the whole public transport environment. When the passengers feel comfortable with the environment, they will be more willing to take the public transport. It will create a positive tendency of public transport safety.

The Show